How do I return or exchange merchandise?

For orders purchased from COYUCHI.com, please include a Return Packing Slip with your return package.

• To create a return packing slip and pre-paid return label, click here.  

• Gifts purchased at COYUCHI.com will be issued a store credit.  To create a return packing slip and pre-paid return label, click here. 

If you purchased or received a gift from another retailer, including Coyuchi at Point Reyes Station, please contact them directly for more information and assistance with a return.

Exchanges

If you would like to exchange your returned item for another size/color/style, etc., please place a new order.  

Send returns to:

Coyuchi Distribution Center
Attn: Returns
2820 W. Winton Avenue
Hayward, CA 94545 

We do suggest retaining the tracking number until credit is received.

Returns are processed within 7-10 business days of receipt at our distribution center.  Longer wait times can occur during high volume periods. 

For returns received within 30 days of original purchase, we will refund original form of payment. For returns received after 30 days and within 365 days of original purchase we will issue a store credit for COYUCHI.com.  Please note:  select items are not eligible for return including but not limited to furniture, mattresses, etc.

For Coyuchi for Life Subscriptions returns, please contact us.

If you received a damaged or defective item, please contact us. 

For Wholesale/Trade/Design return policy and instructions, please visit What is your Design/Trade return policy?