What is your return policy?

Pure, Cozy, Beautiful, Guaranteed for 365 Days

If you don’t love it — if you don’t find it to be the purest, coziest and most beautiful item in your home — simply send it back…

• Return any item within 30 days of purchase for a full refund of the merchandise cost
• Return any item within 1 year of purchase for  store credit equal to the original value of the item(s)

To being the return process, please complete a return form to include with your package;

• Registered customers can log into their account here and from their order click Return to create an online form. 
• Guest customers can create a return form using their order id beginning with "1000" by accessing their order here. 
• Customers who received a gift from coyuchi.com can download the Return Form.  Please be sure to include the gift giver name/email address for full online store credit.
• Please print return form and include with your package. 

If you purchased from another retailer or our Pt. Reyes store, please contact them directly for more information and assistance with a return.

So feel free to try that new sheet fabric you've had your eye on, or take a risk on that flashy decorative pillow, because you are guaranteed to find something you love at coyuchi.com.

Gifts and Exchanges

Gift returns will be issued a store credit.  Note “GIFT” in order number field.  We do not make exchanges, but your store credit allows you to purchase any item of equal or lesser value that is available on our online store. 

Wholesale/Trade/Design Returns

Accounts must have a Coyuchi Return Authorization Number (RA#) issued prior to sending.  Returns are subject to a 20% restocking fee.

Returns are processed within 10 business days of receiving at our distribution center.  Select items are not eligible for return including but not limited to furniture, mattresses, monogrammed items, buy to order, etc.

Ship your package with a carrier that can provide tracking and insurance to:

Coyuchi Distribution Center
Attn: Returns
2820 W. Winton Avenue
Hayward, CA 94545

We do not cover the cost of return shipping.  You are welcome to ship via any carrier, but we do suggest insuring your package and retaining the tracking number. 

Questions?  Please contact us.