Coyuchi.com
Submit a request
Sign in
How Can We Help?
Orders & Returns
Orders & Returns
Orders
How do I check status of my order?
Will I be charged Sales Tax?
Can I change or cancel an order once it has been submitted?
How do I update or remove items in my cart
What if a linen is backordered?
What is Afterpay?
Returns/Exchanges
What is your return policy?
How do I return or exchange merchandise?
Will you accept my return if the item has been washed or used?
How long will my refund take?
My Account
Why is my order not showing up in my account?
How do I apply a Store Credit to my order?
How can I check the balance of my Store Credit?
How do I create an account?
How do I manage my email newsletter preferences?
Will you share my email address with others?
Promotions
Why is the promotion code invalid?
How can I find out about future promotions?
My 15% Welcome Offer didn't apply on my order
Why am I seeing shipping charges, I qualified for free shipping?
Can I use more than one discount code?
Where do I apply a promotion code?