Orders & Returns

Orders

• When will you charge me for my order?
• How do I check status of my order?
• Will I be charged Sales Tax?
• Can I change or cancel an order once it has been submitted?
• What if a linen is backordered?
• What is Afterpay?

Returns/Exchanges

• What is your return policy?
• How do I return or exchange merchandise?
• How long will my refund take?
• My return items do not fit in a single box - how can I request an additional label?
• Can I include more than one return order in the same box?
• I selected the wrong carrier option for my return, how can I get a prepaid label?

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My Account

• Why is my order not showing up in my account?
• How do I apply a Store Credit to my order?
• How can I check the balance of my Store Credit?
• How do I create an account?
• How do I manage my email newsletter preferences?
• Will you share my email address with others?

Promotions

• Why is the promotion code invalid?
• How can I find out about future promotions?
• My 15% Welcome Offer didn't apply on my order
• Why am I seeing shipping charges, I qualified for free shipping?
• Can I use more than one discount code?
• Where do I apply a promotion code?