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  1. How Can We Help?
  2. Orders & Returns

Orders & Returns

Orders

  • How do I check status of my order?
  • Will I be charged Sales Tax?
  • Can I change or cancel an order once it has been submitted?
  • How do I update or remove items in my cart
  • What if a linen is backordered?
  • What is Afterpay?

Returns/Exchanges

  • What is your return policy?
  • How do I return or exchange merchandise?
  • Will you accept my return if the item has been washed or used?
  • How long will my refund take?

My Account

  • Why is my order not showing up in my account?
  • How do I apply a Store Credit to my order?
  • How can I check the balance of my Store Credit?
  • How do I create an account?
  • How do I manage my email newsletter preferences?
  • Will you share my email address with others?

Promotions

  • Why is the promotion code invalid?
  • How can I find out about future promotions?
  • My 15% Welcome Offer didn't apply on my order
  • Why am I seeing shipping charges, I qualified for free shipping?
  • Can I use more than one discount code?
  • Where do I apply a promotion code?
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